Policies

Shipping & Delivery

We ship all orders out within 2-5 business days. In some cases, we are able to make same day shipments for no additional charge if the product is available. Sometimes shortages may occur with products. If there are circumstances where we do not have an item to fulfill an order, we will notify the customer or distributor by the next business day. We will either ship the products we do have and then make a second shipment for the missing items as soon as we receive them, or we will wait to ship the entire order together to lower the shipping charges. Please note that it is rare that this will occur but uncontrollable circumstances may cause shortages.

All risk of loss shall pass to Buyer upon delivery to carrier (normally UPS). Buyer shall be responsible for obtaining insurance if desired. Shipments going to Canada will have an additional customs charge not handled by Prepper Central Store. It will be the distributor or customer’s responsibility to find out the customs charges for shipments going out of the USA.

 

Returns

Returns must be authorized by Prepper Central Store. The following terms apply:

- If item is defective, we will send a prepaid RMA# to Buyer. Buyer has 20 days to return the item from time of delivery*

- If for any other reason, buyer will receive an RMA#, however lose the shipping cost to and from Buyer Location as a concession*

- If Buyer believes they have the incorrect product, returns must be authorized by Prepper Central Store

*Electronics must be returned within 14 days.

*ALL returns are shipped via UPS, USPS, or FedEx.

*A 15% restocking fee applies to any undamaged product

 

Non-Returnable Items

  • Any items meant for consumption such as food, beverage, medicinal and supplemental products are not returnable.

 

Privacy & Security

Your privacy is a top concern. We make sure to keep all of your information secure and safe from any outside attacks. Our system is checked regularly to ensure no identity theft occurs. We safeguard all information entered herein. Gear Hub does not sell or give out your information to any advertising company, organization, or other group.

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